ETHINOVA

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Privacy Policy

Last updated: March 21st, 2025

Privacy Policy

Last updated: March 21st, 2025

This privacy policy explains how Ethinova ("we," "our," or "us") collects, uses, and protects your information when you use our website (ethinova.com) and our AI-powered services. This policy applies to all users of our platform and services and should be read in conjunction with our Terms of Service ("Terms").

Information We Collect

Account Information

  • Name
  • Email address
  • Payment details (if applicable)
  • Account preferences

For detailed responsibilities regarding your account, refer to our Terms of Service.

Service Usage Data

  • Prompts entered
  • Generated code outputs
  • Platform interaction data
  • Usage statistics
  • Error logs and debugging data

Automatically Collected Information

  • IP addresses
  • Browser type and version
  • Device and operating system details
  • Access timestamps
  • Pages visited

Analytics and Tracking

We use analytics tools:

Cookies and Tracking Technologies

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyze platform usage

You can manage cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

  • Provide and improve our services:
    • Enhance platform functionality
    • Train AI models
  • Provide customer support
  • Manage transactions and process payments
  • Communicate service updates
  • Maintain platform security
  • Prevent abuse, fraud, or security breaches

Data Sharing and Processing

We share your data only with trusted third-party service providers required to operate and improve our platform.

Third-party Service Providers

We require all service providers to protect your data and process it only according to our instructions.

Enterprise Users

Enterprise users can request customized agreements on data handling. Refer to our Terms of Service for further details.

Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of data
  • Export your personal data
  • Withdraw consent
  • Opt out of certain processing

To exercise these rights, contact us at [email protected].

Security Measures

We maintain industry-standard security:

  • Encrypted data transmission
  • Secure data storage
  • Strict access controls
  • Regular security reviews and audits

User Content Visibility

  • Generated prompts and code are private by default and visible only to you and authorized Ethinova personnel for support and service improvement.
  • Content marked "public" can be viewed, shared, and remixed by other users.
  • Private projects remain confidential and are not accessible to other users.

Liability Protection

  • Ethinova employs robust technical measures to protect user privacy.
  • Users are responsible for maintaining account confidentiality and security.
  • Ethinova disclaims liability for unauthorized access resulting from user negligence or deliberate circumvention of our protections.

Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors.

International Data Transfers

Your data may be transferred internationally within our secure service provider network. Appropriate safeguards are applied to these transfers.

Refund & Cancellation Policy

  • Subscription fees are generally non-refundable.
  • Users can request cancellations at any time.
  • Refund requests due to billing errors or technical issues must be made within 7 days from the billing date by contacting [email protected].
  • Approved refunds will be processed within 14 business days of approval.

Changes to This Policy

We reserve the right to update this policy. Significant changes will be communicated via email or through our website.

Contact Us

For questions or concerns regarding privacy:

We aim to respond to privacy-related inquiries within 5 business days.

For urgent privacy or security concerns, please indicate clearly as "URGENT - Privacy Concern" in your email.

Additional Resources: